Frequently Asked Questions

Q. Can the customer cancel the reservation?

Ans. The customer has the option to cancel.

Q. Will you refund a customer if they cancel their reservation?

Ans. The customer will be reimbursed.

Q. Is the service available on a shared basis?

Ans. No, we don’t provide sharing cabs.

Q. Do you provide the service for just picking up luggage?

Ans. We do provide this service.

Q. How long does it take to process a refund?

Ans. It is refunded within 2 to 3 days as soon as possible.

Q. Do you offer door-to-door service for pick-up and drop-off?

Ans. Yes, there is door-to-door service.

Q. Is there any kind of two-way service?

Ans. Yes, two-way service is possible.

Our Clients Testimonials

Best service

Once I had to travel towards London city airport, I booked a cab from BAC and that was a good experience.
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Honest staff

Once I forget my valet in a cab and the driver came behind me to give me my valet .it was impressive
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Highly recommended

I find travelling from home to the airport very hectic but with BAC It was amazing last time.
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good driver

Great service provided and we had an amazing experience. Our driver was already waiting for us when we got out of baggage claim. He was very professional, friendly and a good driver.
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Drivers

All the drivers of BAC are licensed which is satisfactory.
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best experience

The services from BAC made my experience stress free and enhanced our London holiday.
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top notch cab service

Since we were a big family, we hired two cabs. The driver picked us up from the airport and then dropped us off at our hotel. The next day he was waiting outside our hotel at our agreed time. He spent the whole day with us. We continued using his service for the rest of our time in London. He provided water and the car was always very clean. 
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A blessing for travellers

It is easy to access anywhere in London city which is a blessing..
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Quick service

I always get quick, safe and comfortable service.
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On-time service

When I found a driver already waiting for me at the airport, it was a good feeling because I didn't have to wait for anyone.
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best cars

The car was comfortable and spacious for five people.
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trusted

Once I lost my money in the cab. I did not find that when I was leaving the driver found that and handed it to me.
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First rate! service

The cab arrived very punctually and the journey was smooth. Online booking was also simple. (I tried another company first but wasn't able to book and gave up.) First rate!
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Hardworking

Hardworking and noble drivers giving best services in London city by BAC
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Good Service

I hired online cabs many times but they did not pick me at the time. Last week, for the first time I hired a cab from BAC and I reached my spot before time. Amazing service.
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Riley

Fortunately, I found a good cab service for the first time.
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punctual

The driver arrives 10min before the agreed time which is great. The journey was very smooth and I made it on time.
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Booking

I find it very easy to book a cab from BAC.
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excellent service

Super-communicative company and excellent service. Rather than wondering if the booking you made is a 'real' booking and/or whether the cab will even turn up, you get loads of comments and a car-tracking link so you know where it is on its way to you.
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highly recommend it!

I recently just used cabs for a trip we did into and out of London. They picked me up and dropped me back off at the airport and I just cannot say enough. The drivers were polite, knowledgeable, helpful and always professional. I would highly recommend them. 
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